Beyond the ETA: The Context-Dependent Robotaxi CX

AI, Autonomous Vehicles
,  Autonomy is table stakes, and supply-side orchestration, which Uber is already winning, is becoming table stakes too. The next differentiator in robotaxi customer experience is demand-side. Namely, a system that anticipates each traveler’s intent (route risk, speed-versus-safety trade-offs, the right mode for the moment) and orchestrates the trip to […]
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Robotaxis: Beyond Autonomy, It’s About Superior CX

AI, Autonomous Vehicles
I recently participated in an on-stage discussion about the state of autonomous mobility at the Ride AI Summit in Los Angeles. During the event, I engaged in several conversations with other participants about the robotaxi customer experience. The essence of these discussions reaffirmed what I’ve long maintained—customer experience, rather than […]
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Autonomous Vehicles Employing An End-to-End AI Approach

AI, Autonomous Vehicles
Of the many autonomous vehicle (AV) use cases, two continue to receive the most attention: robotaxis and autonomous trucks of various form factors. AI is one of autonomous mobility’s key enabling technologies. To achieve the determinism required in mobility, the AV software platforms in use today incorporated a combination of […]
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  • 08 December 2020
    December 8, 2020
  • Author esimoudis
  • Comments 0
  • Views 4667
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New Mobility News Commentary

Autonomous Vehicles
There is no question that the pandemic is having a big impact on new mobility. Passenger transportation is down as reported by the dramatic decreases in public transportation ridership and mobility services rides. At the same time, goods delivery services are growing fast as more households are adopting Ecommerce. With […]
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